Product Support Engineer

Wahl Clipper Corporation, a global manufacturer of branded Consumer and Professional products, has an exciting opportunity for a team-oriented individual to fill the role of Product Support Engineer at our headquarters in Sterling, Illinois. Learn more about the Wahl difference here. 

The Product Support Engineer is responsible for the provision of engineering assistance and improvement of the current range of products and manufacturing processes within the Professional Value Stream. This position works closely with Manufacturing, Engineering, Tool Room, Marketing, Quality Control, New Product Development and Research and Development.

The Product Support Engineer reports directly to the Professional Value Stream Engineer Manager. There are no direct reports to this position.

ESSENTIAL FUNCTIONS:

• Tests new and existing products for strength, quality, function, performance, cost, ease of assembly and reliability, etc. Ensures product compliance with design and operation and communicates necessary changes to operators, QC, and management while working with numerous project deadlines.
• Analyzes, corrects and documents product defects and/or manufacturing and design defects. Ensures equipment or process changes do not adversely affect the operation of equipment or manufacturability of products. 
• Works with Engineering and Quality to generate data for performance and quality specifications, builds prototypes and coordinates pre-pilot/pilot evaluations of new and modified products and corrects any deficiencies. 
• Works with Engineering, Manufacturing, Quality, Tool Room and outside vendors to develop/build or source required fixtures and gauges to properly support the product line, works with and trains manufacturing personnel and Engineering Lab Technician to ensure products are built and tested per performance specifications and properly evaluated. 
• Specifies, maintains, and evaluates electrical and mechanical test equipment, and develops and evaluates new test procedures. Coordinates testing of products, development and evaluation of new test procedures, correction of product deficiencies, correction of manufacturing and design defects, correction of deficiencies of prototypes during pilot evaluations.
• Coordinates the training of personnel to ensure products are manufactured/tested per performance specifications and proper procedures are used during product evaluations.  Informs management of statistical capabilities of products, status of projects and personnel issues. 
• Performs all other duties as assigned by Supervisor

MINIMUM REQUIREMENTS:

• Bachelor's Degree (Electrical/Electronics/Mechanical) with two (2) years of experience OR Associate's Degree with five (5) years of related experience.
• Sound knowledge and experience in motors, electronic circuit schematic design, PCB layout and batteries.
• Working knowledge on manufacturing and assembly operations
• 3D modeling/design experience is preferred.
• Capable to deliver high quality results within tight time deadlines.
• Strong analytical skills with the ability to work independently and effectively as a team.
• Strong organizational, interpersonal, problem solving and multi-tasking skills.
• Proficient in Microsoft Office
• Ability to model the Company's values of respect for people, teamwork, and continuous improvement

Current Openings for Product Support Engineer Jobs at Wahl Clipper Corporation