IT Service Desk Technician

Wahl Clipper Corporation, a global manufacturer of branded Consumer and Professional products, has an exciting opportunity for a team-oriented individual to fill the role of IT Service Desk Technician at our Global Headquarters in Sterling, Illinois.

Why Wahl?

We are proud to celebrate over 100 years as the standard for grooming products used by barbers and hairdressers all over the world. Professionals and home users have relied on our innovative clippers, trimmers and personal care products for an entire century.

Today, the fourth generation of the Wahl Family remains deeply rooted in the daily operations and management of the organization. Living beyond the footsteps of their great-grandfather, the family continues to ensure that everything that Wahl produces aligns with the same core family values.

When you work at Wahl, you join a community that is proud of its heritage of excellence and ground-breaking innovations and a company that focuses on creating value for the customer and long-term growth.

Perks & Benefits:

• BCBSIL Medical coverage offered as low as $10 per week, INCLUDING pharmacy
• In & Out-of-network BCBSIL Dental coverage, with orthodontics for as low as $3 per week
• In & Out-of-network BCBSIL by Eyemed, Vision coverage, $3 per week for family coverage
• Employer funded health savings account -up to $2000!
• Biometric testing with wellness credits
• 401(k) and Roth 401(k) with generous company match
• Profit Sharing
• Tuition Reimbursement program - up to $10,000 per calendar year
• Scholarship Program
• Daycare discounts
• Free Employee Assistance Program (EAP) with legal consultative services and discounts
• Company paid Life Insurance
• Company paid Short-Term Disability/Long Term Disability
• 10 paid holidays per year
• Casual work environment

The IT Service Desk Technician will provide support for Wahl's computer systems investments. They will provide a single point of contact for Wahl employees who have IT related questions requests or problem needing attention. This position will be responsible for establishing escalation procedures with other resources. They will triage the issues and either fix the issue or pass it on to level 2 resources and manage the work to completion. The Service Desk will also provide application and technology training. This position must keep abreast of technological changes in information technology and phone systems. They should be able to meet multiple deadlines and goals while assisting end users with technological issues.

MINIMUM REQUIREMENTS:

• Experience with Microsoft related desktop and server operating systems preferred.
• Technical knowledge in hardware/software and related technologies in several areas preferred.
• Knowledge of how to use Microsoft's D365 ERP preferred.
• Strong customer service attitude.

Current Openings for IT Service Desk Technician Jobs at Wahl Clipper Corporation