Customer Service Specialist

This position supports the sales team and customer base of the Professional Animal Division and is responsible for order entry; sales support; return authorizations; sample orders; support materials for customer meetings; account relationship building; resolving customer grievances; customer master maintenance; Lister orders and account assistance; parts schematics maintenance; clerical duties including expense reports, mailings and filing; responding to Amazon questions and negative reviews; and assisting the Professional Animal Division Business Manager.

ESSENTIAL FUNCTIONS:

1. Email, phone & fax order processing & order management for both North America and assigned subsidiaries.
2. Resolve customer grievances in accordance with department policies; collaborate with the Sales & Operations Rep and/or Quality Assurance to resolve customer complaints or quality issues and follow-up with the customer.
3. Process sample, sponsorship & donation requests received through wahlanimal.com; hold monthly review meetings; send out denial/acceptance emails; key orders; track sponsorship/donations cost(s); validate performance.
4. Provide clerical support to the Sales team such as processing expense reports, customer & rep mailings, literature requests, filing, etc.
5. Work with Customer Service/Repair to create/update Parts Schematics; provide to Service Centers as needed.
6. Handle all (non-EDI) customer related correspondence (email, telephone calls, etc.); build positive account relationships.  Includes Lister correspondence.
7. Process (non-EDI) order changes and release orders from sales hold.
8. Process (non-EDI) Return Authorizations, Credit Memos & Shortage/Overage Claims; issue call tags to customers.
9. Monitor and respond to questions and negative reviews on Amazon in a timely manner; track and communicate issues to responsible parties for further action.
10. Email customer invoices and process credit card payments in a timely manner.
11. Maintain the Customer Master in MAPICS and customer folders in Sharepoint.
12. Participate in monthly meetings with Customer Service, eCommerce Analyst & Marketing Manager to gain alignment on end customer feedback & communications.

MINIMUM REQUIREMENTS:

• High school diploma or GED with 2-3 years office experience. 
• Must have strong communication, interpersonal, computer and organizational skills. 
• Ability to work in fast paced, high energy environment. 
• Experience in Microsoft applications required and knowledge of AS400 beneficial. 
• The ability to work well under stress and handle multiple tasks is desired. 
• Ability to model the Company's values of respect, teamwork, and continuous improvement.

Current Openings for Customer Service Specialist Jobs at Wahl Clipper Corporation