Customer Service Representative

Serves as customer sales and order management support for the Sterling International Division.  Assists with order entry, order management, and other customer-related support correspondence.

REPORTING RELATIONSHIP:

This position reports directly to the International Fulfillment Manager.  This role has no direct reports.

ESSENTIAL FUNCTIONS:

1. Facilitate incoming orders and work with manufacturing value streams and international shipping department to process, manage and complete order in a timely manner.
2. Responsible for communicating with shipping department to manage and expedite orders when needed.
3. Manage proformas, invoicing, shipper's letter of instruction and other necessary documents. Help facilitate other paperwork required in completing and documenting order process (such as transportation quotations or Proof of Export.)
4. Enter return authorizations and credit memos for damaged or returned product.
5. Produce various types of letters, correspondence, and mailings for the international department.
6. Manage financial data relating to customer credit type such as cash in advance or managing order value versus credit limits. Communicate with both accounts receivable and customer relating to payments and release of orders.
7. Provide product support for basic product information needed by customers.
8. Maintenance and set up of customer contact information in customer master.
9. Help with prep for tradeshows.

PRINCIPAL ACCOUNTABILITIES:

1. Assists the Senior Sales Administrator by answering customer questions and taking professional orders as necessary.
2. Assist with the processing all credit memos into AS400.
3. Keys orders and Return Authorizations
4. Process payments to credit cards and generate invoices.
5. Responsible for Puerto Rico orders and shipments.
6. File orders and credit memos for the department.
7. Back up for Soma product line and Mexico accounts.
8. Perform other duties as necessary or assigned by Supervisor.

MINIMUM REQUIREMENTS:

• High School Diploma required
• 5 years' office experience
• Bilingual (Spanish) preferred
• Strong data entry and computer skills with Microsoft Office experience. Proficient with Word and Excel preferred.
• Strong verbal and written communication skills
• Strong customer service skills with the ability to work with various personalities while remaining calm, considerate, and polite
  
• Ability to model the Company's value of respect for people, teamwork and continuous improvement

Current Openings for Customer Service Representative Jobs at Wahl Clipper Corporation